Reference notes:
- in the column “Italian L. D. 254/16” are the GRI standard indicators that provide information related to the provisions of the Italian regulations on non-financial reporting;
- the “UNGC” column shows the link with the 10 principles of the United Nations Global Compact. The dark-background number indicates the UNGC principle (see page 146 of the “Sustainability Report”) directly related to the specific indicator; the number on a light background indicates the indirectly related principle;
- the “SDGs” column shows how the disclosures in the GRI Standards relate to the 17 Sustainable Development Goals of the 2030 Agenda, whose number is given, according to the framework developed by GRI in the document “Linking the SDGs and the GRI Standards”.
Indicator | It. L.D. 254/16 | UNGC | SDGs | Page/Notes | |
102 – General disclosure (2016 standard) | |||||
Organisational profile | |||||
102-1 | Name of the organisation | ● | Cover, 146 | ||
102-2 | Activities, brands, products and services | ● | 14, 20-25 | ||
102-3 | Location of headquarters | ● | Back cover | ||
102-4 | Locations of operations | ● | 16 | ||
102-5 | Ownership and legal form | ● | 14, 36 | ||
102-6 | Markets served | ● | 16, 20-25, 101-108 | ||
102-7 | Scale of the organisation | ● | 13, 20-22, 60, 83-86,101, 127, 143-144, Consolidated Financial Statements | ||
102-8 | Information on employees and other workers | ● | ❻ | 8, 10 | 13, 22-25, 126-144 |
102-9 | Supply chain | ● | 119-124 | ||
102-0 | Significant changes to the organisation and its supply chain | ● | 17-19, 36-37, 147 | ||
102-1 | Precautionary principle or approach (Risk Management) | ● | ❸❼ | 44-50 | |
102-2 | External initiatives | ● | 55-56, 94 | ||
102-3 | Membership of associations | ● | 117-118 | ||
Strategy | |||||
102-4 | Letter to the stakeholders | ● | 4-5 | ||
102-5 | Key impacts, risks and opportunities | ● | 31-34, 45-50, 74-80 | ||
Ethics and Integrity | |||||
102-6 | Values, principles, standards and norms of behavior | ❿ | 16 | 15, 50-51, 94, 101-105 | |
102-7 | Mechanisms for advice and concerns about ethics | ❿ | 16 | 50-51 | |
Governance | Report on Corporate Governance | ||||
102-8 | Governance structure | ● | 37-43 | ||
102-19 | Delegation process for economic, environmental and social issues | 38 | |||
102-20 | Executive-level responsibility for economic, environmental, and social topics | 38 | |||
102-21 | Consulting stakeholders on economic, environmental and social topics | ● | 16 | 8-11, 56-58 | |
102-22 | Composition of the highest governance body and its committees | ● | 5, 16 | 38-43 | |
102-23 | Chairperson of the highest governance body | 16 | 37, 39 | ||
102-24 | Nominating and selecting the highest governance body | ● | 5, 16 | 38-39 | |
102-25 | Conflicts of interest | 16 | 38, 42 | ||
102-26 | Role of highest governance body in setting purpose, values, and strategy | ● | 14-15, 28-34, 36 | ||
102-27 | Collective knowledge of highest governance body | 38 | |||
102-28 | Evaluating the highest governance body’s performance | ● | 38 | ||
102-29 | Identifying and managing economic, environmental, and social impacts | ● | 16 | 8-11, 36, 37, 44-50, 56-58 | |
102-30 | Effectiveness of risk management processes | ● | 41, 44-50 | ||
102-31 | Review of economic, environmental, and social topics | ● | 8-11, 36, 41, 45-50 | ||
102-32 | Highest governance body’s role in sustainability reporting | ● | 8, 36, 146 | ||
102-33 | Communicating critical concerns | 38, 44 | |||
102-34 | Nature and total number of critical concerns | ● | 51 | ||
102-35 | Remuneration policies | 40-41 | |||
102-36 | Process for determining remuneration | 40-41 | |||
102-37 | Stakeholders’ involvement in remuneration | 16 | 40 | ||
102-38 | Annual total compensation ratio | 129 | |||
102-39 | Percentage increase in annual total compensation ratio | 129 | |||
Stakeholder engagement | |||||
102-40 | List of stakeholder groups | ● | 8, 56-58 | ||
102-41 | Collective bargaining agreements | ● | ❸⑥ | 8 | 122, 129 |
102-42 | Identifying and selecting stakeholders | 8, 56 | |||
102-43 | Approach to stakeholder engagement | ● | 8, 55-58, 117-119 | ||
102-44 | Key topics and concerns raised | 8-11, 57-58 | |||
Reporting practices | |||||
102-45 | Entities included in the Consolidated Financial Statements | ● | 147 | ||
102-46 | Defining Report content and topic boundaries | ● | 8-11 | ||
102-47 | List of material topics | ● | 9-11 | ||
102-48 | Restatement of information | ● | 74, 75, 97 | ||
102-49 | Changes in reporting | 8-9 | |||
102-50 | Reporting period | ● | 146 | ||
102-51 | Date of most recent Report | 146 | |||
102-52 | Reporting cycle | ● | 146 | ||
102-53 | Contact point for questions about Sustainability Report | 159 | |||
102-54 | Claims of reporting in accordance with the GRI Standards | ● | 146 | ||
102-55 | GRI content index | ● | 148-152 | ||
102-56 | External assurance | ● | 146, 154 | ||
103 – Management approach (2016 standard) | |||||
103-1 | Explanation of material topic and its Boundary | ● | 8-11 | ||
103-2 | The management approach and its components | ● | ❶❽ | (see the topics shown in italics) | |
103-3 | Evaluation of the management approach | ● | (see the topics shown in italics) | ||
Economic and value development for local areas | 11, 29-30, 31, 60-64, 80, 123-124 | ||||
Competitiveness on the market | 11, 29-30, 31, 98-100 | ||||
Innovation and smart cities | ● | 11, 32, 68-70 | |||
Energy efficiency, renewable sources and district heating | ● | 9, 22, 32, 74, 87-89, 105, 108 | |||
Sustainable use of water resources | ● | 9, 31, 75, 81-82, 83-84 | |||
Biodiversity | ● | 10, 90-92 | |||
Emissions | ● | 9, 32, 77-79, 80-82 | |||
Circular economy: management, sorted waste collection and reuse of waste | ● | 10, 32, 76-77, 84-86 | |||
Responsible management of business segments | ● | 11, 32, 79-80, 80-82, 88-89, 105-107, 115-116 | |||
Sustainable management of the supply chain | ● | 11, 34, 119-124 | |||
Employment, development of human resources and welfare | ● | 10, 34, 123, 126-134, 136-138, 143-144 | |||
Industrial relations | ● | 10, 34, 138-139 | |||
Occupational health and safety | ● | 10, 34, 123, 139-143 | |||
Diversity and inclusion | ● | 10, 34, 134-135 | |||
Human rights | ● | 10, 52-53, 120-122, 130-131 | |||
Development of local communities | ● | 10, 33, 108-114, 115-117 | |||
Environmental education | ● | 10, 34, 114-115 | |||
Internal and external communication | ● | 10, 33, 96-98, 119, 133-134 | |||
Service levels, customer focus and changes in customer expectations | ● | 10, 33, 94-108, 115-117 | |||
Efficient and reliable services | ● | 10, 32, 60-61, 79-80, 81, 83-89, 101-108 | |||
Management of emergencies | ● | 10, 117 | |||
Dialogue with Public Authorities | ● | 11, 33, 117-119 | |||
Ethics, fight against corruption and legal compliance | ● | 11, 51-52, 55, 64, 65, 92, 100, 124, 139 | |||
Specific standards – Economic area | |||||
201 – Economic performance (2016 standard) | |||||
201-1 | Direct economic value generated and distributed | ❼⑧ | 8, 9 | 60-64 | |
201-2 | Financial implications and other risks and opportunities due to climate change | ❼⑧ | 13 | 45, 61 | |
201-3 | Defined benefit plan obligations and other retirement plans | ❼⑧ | 128, Consolidated Financial Statements | ||
201-4 | Financial assistance received from Government | ❼⑧ | 63 | ||
202 – Market presence (2016 standard) | |||||
202-1 | Ratios of standard entry level wage by gender compared to local minimum wage | ⑥ | 1, 5, 8 | 129 | |
202-2 | Proportion of senior management hired from the local community | ⑥ | 8 | 61, 127 | |
203 – Indirect Economic impacts (2016 standard) | |||||
203-1 | Infrastructure investments and services supported | 5, 9, 11 | 60, 80, 114 | ||
203-2 | Significant indirect economic impacts | 1, 3, 8 | 61, 68-70 | ||
204 – Procurement practices (2016 standard) | |||||
204-1 | Proportion of spending on local suppliers | 8 | 123-124 | ||
205 – Anti-Corruption (2016 standard) | |||||
205-1 | Operations assessed for risks related to corruption | ● | ❿⑩ | 16 | 51-52 |
205-2 | Communication and training about anti-corruption policies and procedures | ● | ❿⑩ | 16 | 50-52 |
205-3 | Confirmed incidents of corruption and actions taken | ● | ❿⑩ | 16 | 52 |
206 – Anticompetitive behaviours (2016 standard) | |||||
206-1 | Legal actions for anticompetitive behavior, anti-trust, and monopoly practices | 16 | 100 | ||
207 – Taxes (2019 standard) | |||||
207-1 | Approach to tax | 10, 17 | 62-64 | ||
207-2 | Tax governance, control and risk management | 10, 17 | 62-64 | ||
207-3 | Stakeholder engagement and management of concerns related to tax | 10, 17 | 62-64 | ||
207-4 | Country-by-country reporting | 10, 17 | Single jurisdiction: Italy For items i, ii, iii, information in this Report. For items iv and vi to x, information in the Consolidated Financial Statements. | ||
Specific standards – Environmental area | |||||
301 – Materials (2016 standard) | |||||
301-1 | Materials used by weight or volume | ● | ⑦❽❾ | 6, 8, 12 | 80, 105 |
301-2 | Recycled input materials used | ● | ⑦❽❾ | 8, 12 | Not applicable due to the characteristics of the materials used |
301-3 | Reclaimed products and their packaging materials | ● | ⑦❽❾ | 8, 12 | Not applicable in relation to Group activities |
302 – Energy (2016 standard) | |||||
302-1 | Energy consumption within the organisation | ● | ⑦❽❾ | 7, 8, 12, 13 | 74, 82 |
302-2 | Energy consumption outside of the organisation | ● | ⑦❽❾ | 7, 8, 12, 13 | 82-83 |
302-3 | Energy intensity | ● | ⑦❽❾ | 7, 8, 12, 13 | Ratio between direct energy consumption and energy produced (TOE/MWh): 0.135 |
302-4 | Reduction of energy consumption | ● | ⑦❽❾ | 7, 8, 12, 13 | 32, 79-80, 87-89 |
302-5 | Reductions in energy requirements of products and services | ● | ⑦❽❾ | 7, 8, 12, 13 | 88-89 |
303 – Water and effluents (2018 standard) | |||||
303-1 | Interactions with water as a shared resource | ⑦❽❾ | 6, 12 | 75, 83 | |
303-2 | Management of water discharge related impacts | ● | ⑦❽❾ | 6 | 75, 83-84 |
303-3 | Water withdrawal | ● | ⑦❽❾ | 6 | 75, 83 According to the World Resources Institute's 'Aqueduct Water Risk Atlas' analysis, withdrawals, discharges and consumption did not take place in water-stressed areas |
303-4 | Water discharge | ● | ⑦❽❾ | 6 | 75, 83-84 According to the World Resources Institute's 'Aqueduct Water Risk Atlas' analysis, withdrawals, discharges and consumption did not take place in water-stressed areas |
303-5 | Water consumption | ● | ⑦❽❾ | 6 | 75 According to the World Resources Institute's 'Aqueduct Water Risk Atlas' analysis, withdrawals, discharges and consumption did not take place in water-stressed areas |
304 – Biodiversity (2016 standard) | |||||
304-1 | Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | ● | ⑦❽ | 6, 14, 15 | 90-92 |
304-2 | Significant impacts of activities, products, and services on biodiversity | ● | ⑦❽ | 6, 14, 15 | 90-92 |
304-3 | Habitats protected or restored | ● | ⑦❽ | 6, 14, 15 | 90-92 |
304-4 | IUCN Red List species and national conservation lists species with habitats in areas affected by operations | ● | ⑦❽ | 6, 14, 15 | 91-92 |
305 – Emissions (2016 standard) | |||||
305-1 | Direct GHG emissions (Scope 1) | ● | ⑦❽❾ | 3, 12, 13, 14, 15 | 77, 82 |
305-2 | Energy direct GHG emissions (Scope 2) | ● | ⑦❽❾ | 3, 12, 13, 14, 15 | 77-78 |
305-3 | Other indirect GHG emissions (Scope 3) | ● | ⑦❽❾ | 3, 12, 13, 14, 15 | 77-78 |
305-4 | GHG emissions intensity | ● | ⑦❽❾ | 13, 14, 15 | Rapporto tra emissioni Scope 1 + Scope 2 ed energia prodotta (tCO2/MWh): 0,37 |
305-5 | Reduction of GHG emissions | ● | ⑦❽❾ | 13, 14, 15 | 80-82 |
305-6 | Emissions of ozone-depleting substances (ODS) | ● | ⑦❽❾ | 3, 12 | 79 |
305-7 | Nitrogen oxides (NOx), sulphur oxides (SOx) and other significant air emissions | ● | ⑦❽❾ | 3, 12, 14, 15 | 79, 82 |
306 – Waste (2020 standard) | |||||
306-1 | Waste generation and significant waste-related impacts | ● | ⑦❽ | 3, 6, 11, 12 | 76, 84-86 |
306-2 | Management of significant waste-related impacts | ● | ⑦❽ | 3, 6, 11, 12 | 76 |
306-3 | Waste generated | ● | ⑦❽ | 3, 11, 12 | 76 |
306-4 | Waste diverted from disposal | ● | ⑦❽ | 3, 11, 12 | 76, 84, 86 |
306-5 | Waste directed to disposal | ● | ⑦❽ | 3, 11, 12 | 77, 86 |
307 – Environmental compliance (2016 standard) | |||||
307-1 | Non-compliance with environmental laws and regulations | ● | ⑦❽ | 16 | 92 |
308 – Supplier environmental assessment (2016 standard) | |||||
308-1 | New suppliers that were screened using environmental criteria | ● | ❽ | 121-122 | |
308-2 | Negative environmental impacts in the supply chain and actions taken | ● | ❽ | 120, 121-122 | |
Specific standards – Social area | |||||
401 – Employment (2016 standard) | |||||
401-1 | New employee hires and employee turnover | ● | ❻ | 5, 8, 10 | 128, 144 |
401-2 | Benefits provided to full-time employees that are not provided to temporary or part-time employees | ● | ❻ | 3, 5, 8 | 129-130 |
401-3 | Parental leave | ● | ❻ | 5, 8 | 135 |
402 – Labor/Management relations (2016 standard) | |||||
402-1 | Minimum notice periods regarding operational changes | ● | ❸ | 8 | 139 |
403 – Occupational health and safety (2018 standard) | |||||
403-1 | Occupational health and safety management system | ❸ | 8 | 123, 129-142 | |
403-2 | Hazard identification, risk assessment, and incident investigation | ❸ | 8 | 123, 129, 140-141 | |
403-3 | Occupational health services | ❸ | 8 | 123, 141 | |
403-4 | Worker participation, consultation, and communication on occupational health and safety | ● | ❸ | 8, 16 | 123, 140 |
403-5 | Worker training on occupational health and safety | ❸ | 8 | 123, 142 | |
403-6 | Promotion of worker health | ❸ | 3 | 123, 137, 138 | |
403-7 | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships | ❸ | 8 | Not applicable in relation to Group activities | |
403-8 | Workers covered by an occupational health and safety management system | ❸ | 8 | 123, 140 | |
403-9 | Work-related injuries | ● | ❸ | 3, 8, 16 | 123, 140-141, 142, 144 |
403-10 | Work-related ill health | ● | ❸ | 3, 8, 16 | 123, 141 Data pertaining to Group employees |
404 – Training and education (2016 standard) | |||||
404-1 | Average hours of training per year per employee | ● | ❻ | 4, 5, 8, 10 | 132-133 |
404-2 | Upgrading employee skills and transition assistance programmes | ● | ❻ | 8 | 126, 130-133 |
404-3 | Percentage of employees receiving regular performance and career development reviews | ● | ❻ | 5, 8, 10 | 129-131 |
405 – Diversity and equal opportunity (2016 standard) | |||||
405-1 | Diversity of governance bodies and employees | ● | ❻ | 5, 8 | 39, 128, 135, 143-144 |
405-2 | Ratio of basic salary and remuneration of women to men | ❻ | 5, 8, 10 | 135, 144 Data on remuneration is not available as it was partly paid in the following financial year |
|
406 – Non-discrimination (2016 standard) | |||||
406-1 | Incidents of discrimination and corrective actions taken | ● | ❻ | 5, 8 | 10, 52, 100, 120, 134-135 |
407 – Freedom of association and collective bargaining (2016 standard) | |||||
407-1 | Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk | ● | ❶❸ | 8 | 122 |
408 – Child labor (2016 standard) | |||||
408-1 | Operations and suppliers at significant risk for incidents of child labor | ● | ❶❺ | 8, 16 | 52-53, 120 |
409 – Forced or compulsory labor (2016 standard) | |||||
409-1 | Operations and suppliers at significant risk for incidents of child labor | ● | ❶❹ | 8 | 52-53, 120 |
410 – Forced or compulsory labor (2016 standard) | |||||
410-1 | Operations and suppliers at significant risk for incidents of forced or compulsory labor | ● | ❶❷❸ ❹❺❻ |
16 | Not applicable in relation to Group activities |
411 – Rights of indigenous peoples (2016 standard) | |||||
411-1 | Incidents of violations involving rights of indigenous peoples | ● | ❶ | 2 | Not applicable given the location of the Group’s activities |
412 – Human rights assessment (2016 standard) | |||||
412-1 | Operations that have been subject to human rights reviews or impact assessments | ● | ❶❷④ ⑤⑥ |
52-53 | |
412-2 | Employee training on human rights policies or procedures | ● | ❶❷④ ⑤⑥ |
52-53 | |
412-3 | Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening | ● | ❶❷④ ⑤⑥ |
52-53, 120, 122, 129 | |
413 – Local communities (2016 standard) | |||||
413-1 | Operations with local community engagement, impact assessments, and development programmes | ● | ① | 56-58, 108-116 | |
413-2 | Operations with significant actual and potential negative impacts on local communities | ● | ① | 1, 2 | 115-116 |
414 – Supplier social assessment (2016 standard) | |||||
414-1 | New suppliers that were screened using social criteria | ● | ❶❷⑥ | 5, 8, 16 | 124 |
414-2 | Negative social impacts in the supply chain and actions taken | ● | ❶❷⑥ | 5, 8, 16 | 120-122 |
415 – Public policy (2016 standard) | |||||
415-1 | Political contributions | ● | 16 | 119 | |
416 – Customer health and safety (2016 standard) | |||||
416-1 | Assessment of health and safety impacts of product and service categories | ● | 95-96, 115-117 | ||
416-2 | Incidents of non-compliance concerning the health and safety impacts of products and services | ● | 16 | 100, 115-116 | |
417 – Marketing and labelling (2016 standard) | |||||
417-1 | Requirements for product and service information and labelling | ● | 12 | Not applicable in relation to Group activities | |
417-2 | Incidents of non-compliance concerning product and service information and labelling | ● | 16 | 100 | |
417-3 | Incidents of non-compliance concerning marketing communications | ● | 16 | 100 | |
418 – Customer privacy (2016 standard) | |||||
418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | ● | 16 | 100 | |
419 – Socio-economic compliance (2016 standard) | |||||
419-1 | Non-compliance with laws and regulations in social and economic area | ● | ❿⑩ | 16 | 64-65, 116, 124, 139 |
Electric Utilities Supplement | |||||
EU-1 | Installed capacity | ● | 20 | ||
EU-2 | Net energy output | ● | 20, 87-89 | ||
EU-3 | Number of customers | 20-21, 101 | |||
EU-4 | Length of transmission and distribution networks | 20, 21, 102 | |||
EU-5 | Compliance with the Kyoto Protocol | ● | Level of compliance: 4.2% | ||
EU-10 | Planned capacity | 60 | |||
EU-11 | Average output of heat production plants | ● | Cogeneration, boilers and thermoelectric plants: 64.2%; waste-to-energy plants: 73.2% | ||
EU-12 | Transmission and distribution losses as a percentage of total energy | ● | 102 | ||
EU-13 | Habitat ripristinati (offsetting) | ● | 91 | ||
EU-15 | Percentage of employees eligible to retire in the next 5 to 10 years | 128 | |||
EU-17 | Hours worked by contractor and subcontractor employees | 122 | |||
EU-18 | Health and safety training programmes carried out for contractor and subcontractor employees | ● | 123 | ||
EU-22 | Number of people physically or economically displaced and compensation | ● | 116 | ||
EU-25 | Number of injuries and fatalities to the public involving Company assets | ● | 116 | ||
EU-26 | Percentage of population not served in the electricity distribution area | The Group serves the entire population of the local areas in which it manages the service | |||
EU-27 | Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime | 102 | |||
EU-28 | Power outages: average number of interruptions per LV customer (N1) | 102 | |||
EU-29 | Power outages: cumulative downtime (D1) | 102 | |||
EU-30 | Average plant availability factor | ● | Cogeneration plants: 54.6% Waste-to-energy plants: 90.5% |