MARKET
Close to people
In a world that continues to change at an ever-growing pace, we remain firm in our approach to tackling the challenges characterising today’s market: maximum attention to people’s needs. This is the key principle that inspires the innovation of our offer, so we can grow alongside our customers.
The success of our work is measured day in and day out, when people, families, companies and communities need one of our services. Today, together with nearly 2 million customers, we continuously build a range of offers that can satisfy everyone’s needs.
We are active throughout the national Italian territory, offering solutions for the energy management of homes and businesses, marketing electricity, gas, heat for district heating, as well as extra-commodity products and services. From the supply of certified green energy produced in our plants, to the support offered by our extensive network of branches and call centres: people’s needs always remain the focal point of our actions, day after day.
2020 highlights
2020 was a year on which the Covid-19 health emergency weighed heavily and decisively. The composite effect of the pandemic and the mild winter resulted in a consequent contraction in turnover for our market sector, amounting to €2,085 million.
Our challenges
We strive to build a direct and continuous relationship with customers. This, because we want our product and services offer to keep pace with the latest technological evolution and with people’s needs. We place a strong focus on the digitalisation of processes and we look to develop innovative products and services capable of making people’s lives easier. We aim for growth on the market, in terms of geographical coverage and number of customers. An objective that is the reflection of a multi-channel and multi-business approach that takes concrete shape – through innovation, digitalisation of services and attention to the customer experience – in the form of a personalised offer.
