Business Model


Our work

Every day, we live an exciting and stimulating challenge, a journey that we have been on for more than a century. We work hard to provide the territories, the communities and the people who live in them the right energy to grow.

We have been providing the community with essential services for more than a hundred years. We operate in the electricity, gas and district heating sectors, in the management of integrated and environmental water services, and in integrated solutions for energy efficiency.
Our aim is to offer customers and territories the best integrated management of energy resources. We want to generate sustainable value over time, improving the quality of people’s lives and making businesses more competitive.

modello di business

We want to merge development and sustainability into a unique value.

What do
we do
every day?

We provide services and create infrastructures to enrich and enhance the Italian territory, respecting our natural resources, the environment and our customer who are citizens of this land.


employees throughout Italy


million customers served in the energy sector


2.8 million inhabitants served by our integrated water services


Operationally, everyday activities are carried out by companies organised into four business units, making it possible to guarantee the perfect scalability of our business model.

  • Integrated water cycle (catchments, supply, distribution, sewerage, treatment
  • Gas distribution
  • Electricity distribution
  • Waste collection
  • Urban hygiene
  • Design and management of waste treatment and disposal plants
  • Production of electricity and thermal energy
  • District heating management
  • Energy efficiency and technological services for public and private bodies
  • Public street lighting and traffic light networks
  • Sale of electricity, gas and heat for district heating
  • Products and services in the domain of home automation, energy saving and electric mobility for customers

Evolution of ebitda by areas of activity





How do we do it?

We are an Industrial Group that firmly believes in the need to pursue a sustainable development model that enables us to create shared value over time, for the company as well as for all its stakeholders.


Our business model


business model

The results obtained in 2020 are a testament to our solidity and to our ability to contribute to the UN Sustainable Development Goals.

Thanks to the synergetic work carried out between the different business areas – together with a strong focus on innovation – we work to reduce the environmental impact, meet the needs of customers and communities, as well as to guarantee high safety standards for employees and suppliers.