As expressed in its corporate mission the Iren Group provides integrated services aimed at safeguarding the environment and personnel safety. As customer needs and expectations are evolving constantly, strongly backed by market competitiveness, calling for flexible organisational models and streamlined management systems and requiring monitoring of efficiency in terms of expected results, the Group has developed an Integrated System (Quality, Environment and Safety) as a means to support the achievement of the predefined objectives.
The Integrated System is structured in such a way as to envisage adequate control of all operating processes affecting service quality, adopting an approach based increasingly on customers, workers’ safety and environmental protection.
The Values on which the Iren Group is based, at the general level, are:
- belonging;
- responsibility;
- customer satisfaction;
- teamwork;
- change and flexibility;
- employee development and support;
- sustainability;
- transparency.
These Values are indicated and translated in the QAS Policy into the following basic principles of the Certificate System:
- satisfaction of all the parties involved;
- environmental safeguarding and rational use of natural resources;
- health and safety of the personnel;
- sustainable development;
- information security;
- responsibility and cooperation with the community;
- efficiency of the services;
- attention to and governance of risks, with continual analysis of the context of the organisation and the needs and expectations of the parties involved;
- respect for and enhancement of people;
- innovation and change;
- supply and contract quality;
- constant improvement.
The Parent Company, all its direct (first level) subsidiaries and the investees AMIAT, ACAM Ambiente, RECOS, ACAM Acque, ASM Vercelli, Atena Trading and San Germano have systems certified according to the international standards ISO 9001 (Quality) and BS OHSAS 18001 or ISO 45001 (Safety).
The Parent Company, the first level companies (with the exception of Iren Mercato as it is a commercial company) and the investees AMIAT, ACAM Ambiente, RECOS, ACAM Acque, ASM Vercelli and San Germano are certified according to the international standard ISO 14001 (Environment).
In addition, Iren Energia and Iren Smart Solutions are certified in accordance with the standard ISO 50001 for Energy Efficiency; Iren Smart Solutions is, in addition, certified in relation to UNI 11352 (for Energy Service Companies) and F‐GAS. Finally, Iren Mercato is certified in accordance with the Certiquality 66 Technical Document in relation to the Sale of Green Energy, and has acquired, in 2020, the Certification of conformity RINA no. TRAC_EE 001 for "System for Tracking Characteristics of Electricity from Renewable Sources", Document ST TRAC_EE.
The Quality, Safety and Environment management systems are overseen for each first‐level company by the Personnel, Organisation and Information Systems Department of IREN.
All audits carried out by the Certification Bodies at the Group companies in 2020 ended with a positive result confirming the maintenance of the Certifications in possession of the single companies. In addition, all BS OHSAS 18001 Certifications due to expire in 2020 have been renewed with a move to ISO 45001.
Finally, during 2020 Iren S.p.A. acquired the ISO 27001 (Information Security) certification.